Is the online ADHD assessment confidential and private?

Yes, your online ADHD assessment is confidential and protected by Canadian privacy law

Yes. Your online ADHD assessment with Finding Focus is confidential. Everything you tell your clinician, your symptoms, your history, and any diagnosis, is treated as protected personal health information under Canadian privacy law. In Canada, that information is protected by both federal and provincial privacy legislation, and the clinician who assesses you acts as a custodian of your records, legally responsible for keeping them confidential and using them only for your care. Our assessments are led by licensed Canadian nurse practitioners and clinicians, who are bound by the same professional confidentiality and record-keeping standards as any in-person clinic. Choosing a virtual appointment does not lower that standard: the care happens online, but the privacy protections that apply to a face-to-face medical visit still apply.

In practical terms, "confidential" means your information is collected only to provide your care, stored securely, and not disclosed to anyone outside your care team without your consent. You decide whether your results are shared with your family doctor, your employer or school, or an insurer. A confidential process also protects the sensitive details you may want to keep private, such as your mental-health history, your medication use, or simply the fact that you are being assessed at all.

Only your care team sees your information, and nothing is shared without your consent

Your assessment details are accessible to the clinicians and support staff directly involved in your care, not to the public, not to advertisers, and not to family members or employers by default. If you want your diagnosis or report sent somewhere, that sharing happens only with your explicit permission and at your direction. The table below shows how access typically works.

Many people ask whether a diagnosis becomes a permanent part of their broader medical file. You control most of that flow: your diagnosis and report are not pushed to your family doctor, employer, school, or insurer unless you direct us to share them. For a fuller picture of what comes next and what you can do with your results, see what happens after an ADHD diagnosis. If you need official documentation to support workplace or school accommodations, that is always something you request and direct yourself, learn more about ADHD documentation for work or school.

Your privacy is protected by secure technology, and a few simple habits help too

Finding Focus delivers care through a secure, encrypted virtual platform built for healthcare, with access limited to your care team. Your information moves over encrypted connections, and only the clinicians and support staff involved in your assessment and treatment can open your file.

We also practise data minimization: we collect only the information that is clinically relevant to your ADHD assessment and treatment, and your records are kept according to the professional record-keeping standards your clinician is required to follow. You can ask what is collected, how long it is kept, and how to request access to, or your own copy of, your records at any time. On your side, a few simple steps help keep your appointment private and comfortable:

1. Find a private, quiet space where you will not be overheard, a closed room, your car, or anywhere you feel comfortable speaking openly.
2. Use a trusted device and a private internet connection rather than shared or public Wi-Fi where possible.
3. Use headphones so your side of the conversation stays between you and your clinician.
4. Have your intake forms and any documents ready, and answer honestly, your clinician can only work with what you share, and everything you share is confidential.
5. If someone else needs to join (for example, a parent for a youth assessment), tell your clinician in advance so consent is handled correctly.

Honesty matters precisely because the process is confidential: the more openly you can describe your experiences, the more accurate your assessment will be. For a full walk-through of the appointment itself, see what happens during an online ADHD assessment, and you can review transparent costs on our pricing page, assessments start at $399, with affordable payment plans available and 50% off your initial consultation if you already have an ADHD diagnosis.

Confidentiality works a little differently for youth, but privacy is still protected

Finding Focus assesses adults (18+) nationally across Canada and youth ages 12–17 in Ontario only. For younger people, privacy still applies, but it is shared appropriately with a parent or guardian who is involved in care and consent. A capable teen's right to privacy is balanced with a guardian's role, in line with provincial rules. If you are arranging an assessment for a teen, your clinician will explain who can access what before you begin.

• For adults, your health information is private by default and is not shared with family members unless you consent.
• For youth ages 12–17 in Ontario, the teen and their parent or guardian are part of the consent and care conversation.
• Sensitive details a mature teen shares may stay private depending on provincial rules and clinical judgement.
• You can ask your clinician exactly how confidentiality will work before the assessment starts.

If you have any questions about how your information is collected, stored, or shared, you can reach our team at 1-866-506-9203 or support@findfocusnow.com before you book, so you can move forward with confidence that your assessment stays private.