Terms of Use

Last Updated:
December, 2023

Welcome to Finding Focus Ltd., a virtual ADHD clinic dedicated to providing specialized care and support. These Terms of Use are a contract between Finding Focus Ltd. (“Finding Focus,” “we,” “our,” or “us”) and users (“Users,” “you”) who:

  • Access and use our digital platforms, including applications, software, communication services, and websites, specifically www.findfocusnow.com (the “Finding Focus Technology Platform” or “FFTP”).
  • Utilize services provided by Finding Focus, encompassing the FFTP, as well as ADHD-focused healthcare services, wellness support, communication services, and other personal or technological services (collectively, the “Services”).

By accessing any part of the FFTP or using our Services, you agree to these Terms of Use, confirming that you have read and understood them. If you do not agree to these Terms, you may not access the website or use our Services. If you are procuring Services on behalf of a dependent, you agree to these Terms for them as well.

Healthcare Professionals (HCPs):
Healthcare professionals providing services through the FFTP are independent contractors exercising independent judgment in care delivery. Finding Focus does not engage in the practice of medicine but facilitates connections between Users and HCPs.

Our Services:
The FFTP enables registered Users to access specialized ADHD Health Services provided by qualified professionals. Services may include diagnostic assessments, treatment planning, medication management, and ADHD coaching. By purchasing our Services, you consent to engage with HCPs through the FFTP.

Emergency Medical Care:
THE SERVICES ARE NOT FOR EMERGENCY MEDICAL SITUATIONS. In emergencies, seek immediate medical attention or dial 911.

Finding Focus reserves the right to modify or discontinue any part of the FFTP or Services without notice.

Scope of Services:
Health Services are provided by licensed HCPs experienced in ADHD care. Our Services do not replace primary care, and we recommend maintaining regular contact with your primary healthcare provider. Our services are delivered through telemedicine, involving electronic communication technologies. While telemedicine offers many benefits, there are inherent limitations and risks in this mode of healthcare delivery.

Payment and Refund Policies

Our services are not covered by OHIP or insurance and must be paid for by the patient at the time of service. We accept major credit cards. Financial assistance or sliding fee scales may be available for qualifying individuals. You agree to the following terms regarding payments for our Services:

  • Fees for Services are non-refundable, except under specific conditions outlined herein.
  • Membership in any program or participation in Services can be canceled at any time by contacting support@findfocusnow.com, but eligibility for refunds will be determined as per the policies outlined in these Terms.
  • Refunds, if applicable, are subject to conditions outlined in these Terms of Use.

Your Account

To fully use the Website, creating an account may be required. By creating an account, you agree to:

  • Keep your contact information current and accurate.
  • Maintain the confidentiality of your account and password.
  • Assume responsibility for all activities conducted through your account.


You may cancel and terminate your account at any time, in accordance with the terms outlined on the Website. Finding Focus reserves the right to terminate your access to the Website or Services for any violations of these Terms of Use.

Limitation of Liability

The Website and Services are provided "as is" without warranty. Finding Focus will not be liable for any damages arising from the use of the Website or Services. We prioritize the privacy and security of your personal and medical information, adhering to all applicable laws and regulations in Ontario, Alberta, Manitoba and Saskatchewan. We shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our services. This includes damages or losses due to technical difficulties or interruptions in service.


You agree to indemnify and hold harmless Finding Focus, including our officers, directors, and employees, from any claims related to your use of the FFTP, Website, or Services.

Ownership and Proprietary Rights

All content on the FFTP, including designs, graphics, and software, is owned or licensed by Finding Focus and protected by intellectual property laws. Users are prohibited from using any content for commercial purposes without express written consent from Finding Focus.

Lawful Use Only

You must use the FFTP and Services only for lawful purposes and in compliance with all applicable laws. Unlawful, harmful, or discriminatory behavior is strictly prohibited.

Security Breaches

Maintain the confidentiality of your account information. Notify us immediately of any unauthorized use of your account or security breaches.


By using our Services, you consent to receive communications, including electronic mail or SMS messages. You understand these communications may contain sensitive information and may not be encrypted.

Electronic Consent

You consent to electronic communication and documentation in your interactions with Finding Focus Ltd. This includes agreements, notices, disclosures, and other communications. You acknowledge that electronic communications satisfy any legal requirements that such communications be in writing.


The Website and Services are provided on an "as-is" and "as available" basis. Finding Focus Ltd. disclaims all warranties, express or implied, to the extent permitted by law. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free.

Updates to the Services

Finding Focus Ltd. reserves the right to modify, suspend, or discontinue any aspect of the Services at any time. Changes may include adding, removing, or altering features or functionalities.

User Requirements

By using our Services, you warrant that:

  1. You are legally capable of entering into binding contracts.
  2. Your use of the Website and Services will not infringe upon the rights of others.
  3. You will comply with all applicable laws and regulations in your use of the Services.

Termination of Use

You can terminate your use of the Services at any time. If you wish to discontinue a program, notify Finding Focus Ltd. at support@findfocusnow.com. Refunds and termination conditions are as specified in these Terms.

Eligibility for Services

To be eligible for our Services, you must:

  • Be at least 18 years old.
  • Be physically present in Ontario, Canada during the virtual visit.
  • Be willing and able to pay for the services provided.
  • Provide accurate and complete information about your medical history and current symptoms.

User-Generated Content

You are responsible for any content you provide, including comments, suggestions, or other materials. Finding Focus Ltd. reserves the right to use, edit, publish, or distribute this content.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction where Finding Focus Ltd. is based. Any disputes will be resolved through arbitration or appropriate legal channels in this jurisdiction.

Waiver of Class Action

By using the Services, you agree to individual dispute resolution and waive any rights to class action suits against Finding Focus Ltd.

Amendments to Terms

Finding Focus Ltd. may amend these Terms at any time. Continued use of the Services after amendments signifies acceptance of the new Terms.


These Terms are binding and may be assigned by Finding Focus Ltd. Users cannot assign their rights under these Terms without express consent from Finding Focus Ltd.


If any part of these Terms is found to be void or unenforceable, the remaining provisions continue to be valid and enforceable.

No Guarantee of Results

While we are committed to providing the highest standard of care, we cannot guarantee specific results or outcomes. Individual responses to treatment may vary.

Entire Agreement

These Terms, along with all referenced policies and guidelines, constitute the entire agreement between you and Finding Focus Ltd. We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes signifies your acceptance of the new terms.

Contact Information

For questions about these Terms, please contact support@findfocusnow.com.